

- Extraction
- Moisture
- Drying
Serve Xpert
Request a coverage check for property damage in Dauphin County. After a fire, include where smoke traveled and whether suppression water reached other rooms or floors.
Service area
Check your property’s location before requesting service.

Communities in our service area include Harrisburg, Hershey, Hummelstown, Middletown, Colonial Park, and Steelton. We work with homeowners, businesses, and property managers.
We review requests for this area based on the property address, urgency, travel, access, and crew availability. Share the exact location so we can confirm whether we can schedule the work.
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For active property damage, call and share the ZIP, the type of damage, and whether the source has been stopped. For a non-urgent assessment, send the property address, a description of the affected rooms, and photos if available.
We’ll review your request and confirm the next step based on the site conditions and our schedule.
Once the appropriate authority has cleared entry, identify the rooms with visible soot, the contents exposed to smoke, and any areas affected by water used to control the fire. For a business, share the name of the person coordinating building access.
Tell us which rooms are closed off and whether the ventilation system served the affected areas. Share existing reports or photos to help the restoration team plan what to assess first.
Yes. Report both types of damage and where each reached. Cleanup and drying can be scoped together based on material conditions and access.
Keep the fire incident information you have, photographs taken when safe, contact details for involved trades, and records of any emergency work. The insurer determines claim coverage.
Restoration Resource Center
Learn more about assessing damage, planning cleanup, and what to share when you request service.
Understand how dry, oily, and cooking residues differ, how smoke spreads, and why the cleaning method depends on the affected surface.
Find out why firefighting water can soak hidden building layers and how crews coordinate fire residue cleanup and drying.
Learn why an HVAC system may need its own post-loss assessment and when cleaning or a qualified mechanical trade is appropriate.
Share what happened and where. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.