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Contact Serve Xpert

Get in touch with our team for emergency restoration response, scheduling assistance, project questions, documentation requests, or general service support. We’re here to help you understand next steps and take action quickly.

How We Can Assist You

 

You may contact Serve Xpert for any restoration-related need, including emergencies, service guidance, project questions, or documentation requests. We support:

 

Emergency Situations

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  • Active water intrusion or flooding

  • Fire, smoke, or soot contamination

  • Mold growth or strong odors

  • Biohazard contamination

  • Storm-related structural exposure

  • Unsafe indoor conditions

 

General Questions

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  • “Do I need restoration?”

  • “Is this safe to stay in?”

  • “What are the first steps I should take?”

  • “How long does restoration normally take?”

  • “Is this something insurance covers?”

 

Existing or Past Serve Xpert Jobs

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  • Warranty questions

  • Reviewing moisture readings or documentation

  • Questions about odors returning, stains reappearing, or humidity changes

  • Clarification of containment, filtration, or drying procedures

  • Understanding next steps after we finish our part

 

Financial Support

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  • Questions about Wisetack financing

  • Prequalification guidance

  • Using financing for emergency damage

  • Combining insurance payments with financing

 

Insurance Questions

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  • What documentation insurance requires

  • How to use moisture logs, photos, and job summaries

  • Understanding the difference between mitigation and repairs

 

Our team provides clear, structured guidance for every situation — whether simple, complex, or urgent.

serve xpert technician on phone

Emergency Response (24/7)

If you are experiencing active damage or hazardous conditions:


Call (888) 338-0519 for priority dispatch.


We respond rapidly to:

  • Water intrusion

  • Fire or smoke contamination

  • Mold exposure concerns

  • Biohazard or trauma events

  • Storm-related damage


Phone calls always receive faster response than form submissions.

Questions About Previous Serve Xpert Projects

If we previously serviced your property, you may contact us for:

 

  • Warranty clarification

  • Reviewing final reports, photos, or drying logs

  • Questions about reappearing odors or discoloration

  • Understanding environmental recommendations

  • Determining whether a new issue is a new event

  • Guidance on next-step repairs or reconstruction


We keep complete documentation for every job performed.

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When to Use This Contact Form

Use the form below to request assistance with:

Restoration Needs

• Water, fire, smoke, mold, biohazard, or storm damage
• Odors, stains, discoloration, or structural concerns
• Environmental or indoor-air-quality issues
• General questions before committing to service

Scheduling & Logistics

• Scheduling a new appointment
• Rescheduling an existing appointment
• Questions about arrival windows
• Adding new areas of concern

Documentation & Support

• Requesting job summaries, photos, moisture logs
• Getting clarification on your insurance documentation
• Requesting proof of work for property managers or landlords

Warranty Support

• Questions about previous Serve Xpert work
• Concerns about areas we remediated
• Verifying whether a new issue is unrelated or needs new service


If your situation is urgent, call instead of using the form

DOCUMENTATION & REPORTING

 

Serve Xpert provides all necessary information for insurance claims, including:

 

  • Before, during, and after photos

  • Moisture readings and environmental logs

  • Written job summaries

  • Equipment usage notes

  • Verification of completed work


We do not file claims on your behalf, but we make documentation clear, organized, and claim-ready.

serve xpert technician taking notes and doumenti

Financing Support

Serve Xpert offers financing through Wisetack for eligible restoration projects.

We can assist with:
• Understanding the financing process
• Viewing monthly payment plan options
• How financing and insurance can work together
• When financing may be appropriate
• How prequalification works (soft credit check only)
You can prequalify anytime at:

SERVICE AREA

Serve Xpert proudly provides restoration and environmental services throughout the Mid-Atlantic region, covering more than 700 ZIP Codes.

Maryland (Primary Service Area)
Baltimore County, Harford County, Cecil County, Bel Air, Towson, Aberdeen, Elkton, and surrounding communities.

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Pennsylvania
York County, Lancaster County, Chester County, and Delaware County.

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Delaware
Wilmington, Newark, New Castle County, and nearby areas.

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Virginia
Northern Virginia communities and surrounding regions.

Have a question or need immediate assistance?

Have a question or need immediate assistance? Fill out the form below, and a member of our team will get back to you as soon as possible. For emergencies, please call our 24/7 hotline immediately.

Get Your Free Estimate

"Please call (888) 338-0519 for priority dispatch."

Address

210 W Pennsylvania Ave suite 100, Towson, MD 21204, USA

Phone Call

(888) 338-0519

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