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Do Professional Work That Helps Property Owners Recover
Serve Xpert is an IICRC Certified Firm providing restoration, mitigation, remediation, and specialty cleaning services throughout the Mid-Atlantic region.
We are interested in dependable, safety-conscious people who take workmanship, customer service, communication, confidentiality, and jobsite responsibility seriously.
Our work is active, hands-on, and detail-oriented. Depending on the position, assignments may involve water mitigation, structural drying, mold remediation, containment, HEPA filtration, selective demolition, specialty cleaning, equipment monitoring, customer communication, or project documentation.
IICRC Certified Firm
Residential & Commercial Projects
Safety-Focused Field Operations
Documentation-Driven Work
Serving the Mid-Atlantic Region
Meaningful Work. Practical Experience. Professional Standards.
Property damage can disrupt a customer’s home, business, routine, and sense of security without warning.
Serve Xpert responds to help control affected areas, protect the property, perform authorized restoration services, and provide customers with clear information about what comes next.
For someone who prefers active work and practical problem-solving, restoration can provide hands-on exposure to professional equipment, property protection, moisture control, containment, cleaning, material removal, customer service, and project documentation.
The work can be physically demanding, and conditions may change from one assignment to the next. It can also be meaningful because the work directly helps property owners move forward after a difficult event.
The Standard Begins With How We Treat People
Property owners generally contact Serve Xpert after something has already gone wrong. They may be dealing with water damage, mold conditions, smoke, damaged materials, contamination, business interruption, or uncertainty about what to do next.
Our responsibility is to enter that situation professionally, protect the property, communicate clearly, document the work, and complete the authorized services we were trusted to perform.
Restoration work is not only about equipment, cleaning, or demolition. It also requires:
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Reliability
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Respect
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Good judgment
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Confidentiality
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Attention to detail
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Professional communication
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Care for customer property
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Protection of the trust placed in the company
We are interested in people who understand that their conduct can affect the customer, the project, their coworkers, and Serve Xpert’s professional reputation.
Specialized Restoration and Remediation Services
Serve Xpert performs services for residential and commercial properties that may include:
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Water damage mitigation
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Water extraction
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Structural drying
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Moisture detection and monitoring
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Mold remediation
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Containment and controlled-access work areas
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HEPA-filtered air cleaning
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Selective demolition and material removal
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Fire, smoke, and residue cleaning
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Storm-damage response
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Biohazard and contamination-related cleaning
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Specialty cleaning
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Odor control
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Equipment monitoring
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Project photography and documentation
Serve Xpert focuses on mitigation, remediation, drying, cleaning, property stabilization, and related documentation.
Reconstruction and environmental laboratory testing are not our primary services unless specifically identified for an individual assignment.
WHY CUSTOMERS CHOOSE SERVE XPERT
The Serve Xpert Standard
Professional Standards, Not Shortcuts
Every position supports five operating principles.
Protect People First
Safety, responsible work-area control, and respect for occupants come before speed or
convenience.
Stabilize the Property
Take appropriate steps to control affected areas and reduce additional damage.
Communicate Clearly
Provide respectful and accurate communication to customers, coworkers, supervisors, and authorized project participants.
Document the Work
Record relevant photographs, readings, measurements, equipment placement, completed services, and project changes.
Do the Job Right
Follow instructions, use equipment properly, maintain organized work areas, and complete assigned responsibilities carefully.
Trust Extends Beyond the Jobsite
Certain Serve Xpert positions may provide access to confidential customer information, project records, leads, referral-source information, pricing, estimates, scopes of work, photographs, reports, forms, templates, operating procedures, vendor information, marketing information, software systems, account credentials, and other nonpublic business information. Team members are expected to protect this information and use it only for authorized Serve Xpert business purposes. Employees and authorized representatives may not, without company authorization:
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Copy, sell, share, disclose, forward, download, retain, or misuse confidential or proprietary information
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Provide Serve Xpert information to another restoration company, contractor, salesperson, or outside business
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Divert, conceal, transfer, sell, or personally use a Serve Xpert lead
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Redirect Serve Xpert customers, prospects, or referral sources for personal benefit or for another company
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Accept unauthorized side work from a Serve Xpert customer or project contact
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Use customer information, pricing, documents, systems, or business relationships to establish or support a competing service
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Access customer, financial, project, or operational information unrelated to assigned responsibilities
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Share passwords, system access, photographs, estimates, scopes, reports, customer records, or internal documents
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Forward company information to a personal email account or unauthorized application
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Retain customer or company information after access authorization or employment ends
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Accept an unauthorized payment, referral fee, commission, kickback, or personal benefit connected to a Serve Xpert opportunity
Outside employment, independent work, business ownership, referral arrangements, or relationships with other restoration or property-service companies must not:
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Interfere with assigned Serve Xpert responsibilities
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Misuse company time, equipment, systems, documents, or relationships
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Involve the diversion of Serve Xpert customers, leads, or opportunities
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Create an undisclosed conflict of interest
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Compromise customer information or company confidentiality
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Misrepresent the employee’s relationship with Serve Xpert
Position-specific confidentiality, customer-protection, information-security, ownership-of-work-product, and conflict-of-interest requirements may be included in applicable employment and onboarding documents.
These expectations do not prevent individuals from lawfully using their general knowledge, experience, or skills. They are intended to protect Serve Xpert customers, legitimate business relationships, confidential information, company opportunities, and proprietary work product.
Learn the Requirements of Your Assigned Role
Team members may receive the job-specific instructions necessary to perform assigned responsibilities safely and according to Serve Xpert’s operating requirements. Depending on the role and assignment, instruction may address:
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Jobsite preparation
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Work-area and surface protection
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Equipment setup and operation
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Personal protective equipment
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Containment and HEPA-filtered air control
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Material handling
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Cleaning and remediation procedures
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Moisture readings and equipment monitoring
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Project photography
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Documentation requirements
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Customer communication
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Final cleanup and equipment breakdown
The amount and type of instruction depend on the position, assignment, previous experience, safety requirements, and company needs.
Serve Xpert does not currently promise employer-paid certifications, a formal certification program, automatic promotions, guaranteed raises, bonuses, or advancement according to a fixed schedule.
Team members who demonstrate reliability, professional conduct, safety compliance, technical ability, customer service, confidentiality, and consistent performance may be considered for additional responsibilities as company needs develop.
Work With Specialized Restoration Systems
Depending on the position and assignment, team members may work with or around:
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Commercial dehumidifiers
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High-velocity air movers
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Water-extraction equipment
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HEPA-filtered air scrubbers
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Negative-air equipment
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Moisture meters
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Thermo-hygrometers
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Thermal-imaging equipment
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Containment systems
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HEPA vacuums
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Cleaning and application equipment
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Demolition and material-handling tools
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Hoses, cords, ladders, and project supplies
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Personal protective equipment
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Digital photography and documentation systems
Equipment may only be operated by team members who have received applicable instructions and authorization.
Not every team member will operate every piece of equipment or perform every type of service.
Active Work in Changing Property Conditions
Restoration work is hands-on, and project conditions can vary from one property to another.
Depending on the specific position and assignment, field work may involve:
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Working inside occupied or unoccupied residential and commercial properties
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Entering basements, crawlspaces, attics, utility areas, and other limited-access spaces
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Standing, walking, bending, kneeling, reaching, climbing, or moving throughout the workday
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Lifting, carrying, loading, unloading, or positioning equipment and project materials
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Working in warm, cold, humid, dusty, wet, odorous, or otherwise affected environments
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Wearing assigned gloves, protective clothing, eye protection, footwear, respiratory protection, or other PPE
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Working around water-damaged, mold-affected, smoke-affected, sewage-affected, or contaminated materials
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Traveling between customer properties
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Adjusting to changing project conditions and scheduling requirements
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Working occasional evenings, weekends, extended hours, or emergency assignments when required by the role
The specific duties, essential functions, lifting requirements, schedule, travel expectations, and environmental conditions for each position will be stated in the applicable job posting.
The requirements described on this general Careers page are examples and do not apply equally to every position. Reasonable accommodations may be available to qualified applicants and employees as required by applicable law.
We Are Looking for People Who Take the Work Seriously
Previous restoration experience may be helpful, but experience alone does not replace reliability, professionalism, judgment, confidentiality, or willingness to follow instructions.
Successful team members are generally:
Dependable
They arrive prepared, communicate promptly, and follow through on assigned responsibilities.
Safety-Conscious
They follow PPE requirements, equipment procedures, work-area controls, and supervisor direction.
Coachable
They listen carefully, ask appropriate questions, accept correction professionally, and apply what they learn.
Respectful
They treat customers, coworkers, occupied spaces, and personal property professionally.
Observant
They notice material changes, moisture concerns, equipment problems, safety hazards, and conditions that should be reported.
Organized
They maintain equipment, supplies, photographs, readings, records, and work areas carefully.
Honest
They report mistakes, damage, project changes, customer communications, and safety concerns instead of hiding or minimizing them.
Trustworthy
They protect customer information, company records, leads, pricing, passwords, project documentation, and other nonpublic information.
Prepared for Physical Work
They understand that restoration may involve lifting, movement, cleaning, equipment setup, demolition support, and material handling.
Restoration Experience Is Not the Only Relevant Background
Not every Serve Xpert position requires previous restoration experience.
Relevant experience may come from:
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General labor
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Residential or commercial cleaning
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Construction
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Demolition
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Property maintenance
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Warehousing
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Moving services
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Delivery or field service
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HVAC or plumbing support
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Equipment operation
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Janitorial services
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Customer service
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Scheduling or dispatch
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Administrative coordination
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Property management
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Sales
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Business development
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Insurance or real-estate services
Entry-level consideration depends on the actual opening, assigned responsibilities, applicant reliability, communication ability, availability, physical readiness, driving qualifications when applicable, and willingness to follow instructions.
Experienced or supervisory positions may require restoration knowledge, technical experience, certifications, estimating ability, documentation skills, or leadership experience.
Positions Supporting Active Restoration Projects
Position availability depends on staffing requirements, project volume, qualifications, location, and company needs.
Restoration Technician
Supports water extraction, structural drying, equipment setup, moisture monitoring, containment, HEPA cleaning, material removal, remediation, specialty cleaning, and jobsite cleanup.
Field Support Technician
Supports project setup, surface protection, equipment movement, contents manipulation, debris handling, selective demolition, cleaning, and site organization.
Lead Restoration Technician
Supports jobsite coordination, equipment placement, crew direction, work-area controls, documentation, customer communication, quality review, and project-completion requirements.
Field Supervisor
Coordinates assigned personnel, equipment, safety requirements, authorized scope items, documentation, communication, and field progression.
Mitigation or Remediation Specialist
Evaluates accessible conditions, records measurements and photographs, communicates recommendations, develops scopes or estimates, and supports project planning and field operations.
Only positions marked Now Hiring should be understood as active openings.
Positions Supporting Customers and Operations
Customer Support and Intake
Receives customer inquiries, gathers relevant project information, explains service limitations, schedules appointments, and supports customer follow-up.
Project Coordination
Supports scheduling, project communication, documentation, estimates, work authorizations, equipment information, invoices, and completion records.
Administrative and Operational Support
Supports company records, purchasing, supplies, calendars, customer communication, documentation organization, and general operations.
Business Development
Develops professional relationships with property managers, plumbers, real-estate professionals, insurance professionals, commercial-property representatives, and other potential referral partners.
Marketing Support
May support website content, project photography, community outreach, social media, advertising coordination, and brand consistency.
Position titles and responsibilities may change according to company needs.
SERVICE AREA AND SCHEDULING
Work Throughout the Mid-Atlantic Region
Serve Xpert serves communities throughout:
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Maryland
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Pennsylvania
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Delaware
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Northern Virginia
Field positions may require travel to different customer properties within an assigned service area.
Depending on the role, requirements may include:
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Reporting to an assigned meeting or equipment location
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Traveling directly to customer properties
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Driving or riding in a company-authorized vehicle
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Transporting equipment or supplies
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Working at more than one location in a day
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Adjusting to project-related scheduling changes
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Occasional evening or weekend assignments
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Emergency-response availability
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Multi-day project assignments
The reporting location, assigned territory, schedule, driving expectations, and travel requirements will be identified in the individual job posting.
A company vehicle, take-home vehicle, mileage arrangement, or transportation allowance should not be assumed unless specifically included in the posting or written employment offer.
CURRENT OPPORTUNITIES
Explore Available Positions
Active opportunities will be displayed whenever Serve Xpert is recruiting for a specific role. Each active job posting will identify:
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Position title
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Job-reference number
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Primary location or assigned territory
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Employment classification
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Typical schedule
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Travel requirements
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Evening, weekend, emergency, or on-call expectations
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Good-faith pay range
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Additional compensation actually offered
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Current benefits actually offered
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Primary responsibilities
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Required qualifications
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Preferred qualifications
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Physical and environmental requirements
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Date posted
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Application deadline or “Open Until Filled” status
Position Title
Location
Primary reporting location or assigned territory
Employment Type
Full-time, part-time, temporary, or project-based
Pay Range
Position-specific range
Brief description of the position and primary responsibilities.
No Current Opening That Matches Your Experience?
Serve Xpert is not currently recruiting for every position described on this page.
Individuals interested in possible future opportunities may submit an employment-interest form for consideration as staffing and project needs develop.
Submission does not guarantee an interview, response, available position, offer, or future employment opportunity.
Information Specific to Each Position
Serve Xpert does not publish a permanent companywide pay chart because compensation depends on the responsibilities, experience requirements, location, schedule, travel requirements, employment classification, and supervisory expectations of each role.
Every active job posting will identify the applicable:
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Good-faith pay range
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Employment classification
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Typical schedule
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Travel requirements
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Overtime or emergency-response expectations
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Additional compensation actually offered
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Current benefits actually offered
Applicants should not assume that a position includes employer-sponsored health insurance, paid time off, retirement benefits, bonuses, commissions, paid certification programs, mileage reimbursement, or a take-home company vehicle unless the applicable posting or authorized written employment offer specifically states that it is included.
No compensation, benefit, schedule, assignment, or other employment term is guaranteed unless included in an authorized written employment offer.
What May Happen After You Apply
The hiring process may vary according to the position and current staffing needs.
1. Application Review
Serve Xpert reviews experience, qualifications, location, availability, position interest, and other relevant information.
2. Initial Conversation
Applicants selected for further consideration may be contacted for a phone or video conversation.
3. Position Interview
Selected applicants may be invited to discuss the responsibilities, schedule, working conditions, experience requirements, confidentiality expectations, and other position requirements in greater detail.
4. Job-Related Review
Depending on the role, further consideration may involve:
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Reference verification
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Credential verification
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Driving-record review
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Background screening
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Conflict-of-interest disclosure
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Outside-employment disclosure
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Position-related documentation
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Other lawful job-related screening
Any authorization required by law will be requested separately at the appropriate stage.
5. Written Employment Offer and Onboarding Documents
Any position, compensation, schedule, conditions, and anticipated start date will be communicated in writing.
Depending on the position, onboarding documents may include requirements concerning:
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Confidential information
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Customer and lead protection
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Conflicts of interest
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Outside employment
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Company systems and passwords
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Ownership of work product
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Use and return of company property
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Customer and project records
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Information security
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Position-specific policies
Not every applicant will proceed through every stage. Serve Xpert may contact only applicants selected for further consideration.
FREQUENTLY ASKED QUESTIONS
Equal Employment Opportunity
Serve Xpert considers applicants based on qualifications, experience, ability, professional conduct, availability, performance, and legitimate business requirements.
Serve Xpert does not unlawfully discriminate in recruitment, hiring, compensation, assignments, advancement, discipline, or other employment decisions based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Applicants who need a reasonable accommodation to complete the application process may contact:
support@servexpertpro.com
(888) 338-0519
Requesting an accommodation will not negatively affect an applicant’s consideration for employment.
Recruitment Safety Notice
Serve Xpert will never require an applicant to:
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Pay an application fee
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Purchase gift cards
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Transfer money
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Cash a check
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Provide online banking credentials
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Make a payment as part of the application process
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Submit unnecessary sensitive information through the Careers page
Applicants should not submit Social Security numbers, driver’s-license numbers, banking information, medical records, or other unnecessary sensitive information through the Careers page or employment-interest form.
Anyone receiving a suspicious employment message claiming to represent Serve Xpert should verify the communication before responding.
Interested in Professional Restoration Work?
Explore current openings or submit your information for possible future consideration.
Serve Xpert is interested in dependable people who respect customer property, protect confidential information, follow safety requirements, communicate professionally, and take pride in performing detailed work correctly.