top of page
serve xpert technician privacy policy

Privacy Policy

This Privacy Policy explains what information Serve Xpert LLC collects, how we use it, how we protect it, and the rights you have regarding your data. By using our website or scheduling services, you agree to the policies outlined below.

Privacy Policy

Effective Date: November 25, 2025

Serve Xpert LLC (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information of our customers, clients, and visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and communications.

 

By using our website or services, you agree to the practices described in this Privacy Policy.

​

Our Privacy Commitment at a Glance

  • We collect only what we need: Contact info, service details, and payment/financing data to do our job effectively.

  • We use it for your service: To schedule, perform, bill for, and communicate about your project.

  • We do not sell your data: Your personal information—specifically your mobile phone number—is never sold to third parties.
     

You are in control: You can request to see, correct, or delete your data and can opt out of marketing at any time.

1. Information We Collect

Serve Xpert collects information necessary to provide restoration, remediation, and environmental services. This includes:

Personal Information

  • Name

  • Email address

  • Phone number

  • Service address

  • Details submitted through contact forms or estimate requests

Service-Related Information

  • Project descriptions provided by customers

  • Photos or videos of affected property (taken only with consent during assessments or service visits)

  • Insurance information voluntarily provided by the customer

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited on our website

  • Interaction data collected via analytics tools and cookies

Serve Xpert does not collect Social Security numbers, banking information, medical information, or other highly sensitive personal data.

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to service requests and providing estimates

  • Scheduling and performing restoration or remediation services

  • Communicating updates regarding your project

  • Preparing documentation required for insurance (when authorized)

  • Generating invoices, reports, and internal job records

  • Improving website performance and user experience

  • Supporting lawful business operations and record-keeping

  • Serve Xpert never sells your personal information.

3. Photography, Documentation & Property Data

To perform restoration and remediation services, Serve Xpert documents site conditions using photos or videos for:

  • Assessment

  • Progress tracking

  • Insurance documentation

  • Quality control

  • Internal training and verification

    Marketing Use:

  • Images of property conditions may be used for marketing purposes only after removing all identifiable details.
    Customers may request in writing that their project images not be used publicly.

4. How We Share Information

Serve Xpert shares customer information only when necessary, including with:

  • Insurance carriers (with customer authorization)

  • Subcontractors or technicians assisting with your project

  • Third-party platforms for payments or financing

  • Website and communication support providers

  • Legal authorities when required by law

We do not sell or trade customer information for marketing.

All third parties are required to maintain confidentiality.

5. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Monitor website performance

  • Understand traffic patterns

  • Customers may disable cookies in browser settings, though some website features may be limited.

6. Data Retention

Serve Xpert retains customer information, project documentation, photos, and internal notes as required for:

  • Legal compliance

  • Warranty support

  • Insurance documentation

  • Internal operational records

You may request deletion of your personal data, subject to legal retention requirements.

7. Security Measures

Serve Xpert takes reasonable technical and administrative steps to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute protection from unauthorized access.

8. Your Rights

You have the right to:

Customers may request:

  • Access to personal information

  • Corrections to inaccurate information

  • Deletion of personal information (when legally permitted)

  • Opt-out of marketing communication

  • Clarification on how their data is used

All requests can be submitted via email or through our Contact Page.

9. Children’s Privacy

Serve Xpert does not knowingly collect information from individuals under the age of 18.
Our services are intended for adults and property owners.

10. External Links

Our website may contain links to third-party sites.
Serve Xpert is not responsible for the privacy practices of external websites.

11. Updates to This Privacy Policy

Serve Xpert may update this Privacy Policy at any time.
The “Last Updated” date at the top of the page reflects the most recent revision.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

​

Serve Xpert

210 W. Pennsylvania Ave, Suite 100 Towson, MD 21204

Phone: (888) 338-0519

Email: support@servexpertpro.com

Website: www.ServeXpertPro.com

bottom of page