210 W Pennsylvania Ave Suite 100 E
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Privacy Policy
Understand the policies for our building restoration services, including bookings, payments, cancellations, and responsibilities, to ensure a clear and smooth experience.
Privacy Policy
Effective Date: November 25, 2025
Serve Xpert LLC (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information of our customers, clients, and visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and communications.
By using our website or services, you agree to the practices described in this Privacy Policy.
Our Privacy Commitment at a Glance
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We collect only what we need: Contact info, service details, and payment/financing data to do our job effectively.
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We use it for your service: To schedule, perform, bill for, and communicate about your project.
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We do not sell your data: Your personal information—specifically your mobile phone number—is never sold to third parties.
You are in control: You can request to see, correct, or delete your data and can opt out of marketing at any time.
1. Information We Collect
We may collect the following types of information when you visit our website, contact us, or use our services:
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Personal Information: Name, phone number, email address, service location, and billing/payment details.
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Financing Information: If you apply for financing through our partner (Wisetack), we may collect or transmit data necessary to facilitate your application.
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Service-Related Information: Photos, video recordings, inspection notes, environmental readings, and reports necessary for providing remediation services.
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Non-Personal Information: Browser type, IP address, device type, cookies, and analytics data that help us improve user experience.
2. How We Use Your Information
We use your information to:
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Provide, schedule, and manage restoration and environmental services.
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Communicate with you regarding appointments, updates, billing, and service information via email, phone calls, and SMS (text) messages.
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Process payments securely or facilitate financing applications.
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Maintain service records, job history, and warranty documentation.
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Create a visual record of the work site for documentation, quality control, internal training, and, unless you opt out in writing, for marketing purposes.
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Comply with legal and regulatory obligations.
3. Information Sharing & Disclosure
Serve Xpert does not sell or rent your personal information. We may share information with:
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Trusted Service Providers: Payment processors, scheduling tools, and software platforms that support our operations.
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Financing Partners (Wisetack): We share necessary contact and project details with Wisetack to allow you to apply for financing options.
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Insurance Companies: When you authorize us by signing our Service Agreement, we may share necessary project documentation (reports, photos, invoices) with your insurance provider to assist with claim processing.
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Legal Authorities: If required by law or to protect our legal rights.
SMS Privacy Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to enhance user experience, track performance, and improve content. You can disable cookies in your browser settings, but certain features of our website may not function properly without them.
5. Data Retention
We retain customer information only as long as necessary to:
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Complete requested services.
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Meet legal, contractual, and warranty obligations.
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Maintain accurate service history records.
6. Data Security
We implement reasonable technical and organizational measures to safeguard your data, including encryption, secure servers, and limited employee access. While we take every precaution, no method of transmission or storage is 100% secure.
7. Your Rights
You have the right to:
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Request access to your personal data.
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Request corrections to inaccurate information.
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Request deletion of your information (where legally permissible).
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Opt out of marketing communications at any time. You can unsubscribe from marketing emails via the link provided in the email or opt out of SMS messages by replying "STOP."
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may include links to external websites or social media platforms. We are not responsible for the privacy practices or content of these third parties.
9. Children’s Privacy
Serve Xpert does not knowingly collect or store information from individuals under the age of 13. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.
10. State-Specific Privacy Rights
Laws in states like Pennsylvania, Maryland, and Delaware grant you certain rights regarding your personal data. This policy is designed to meet those standards, including your rights to access, correct, or request deletion of your information. If you believe you are entitled to additional rights based on your state of residence, please contact us.
11. Governing Law and Dispute Resolution
This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or related to this Privacy Policy shall be brought exclusively in the state or federal courts located in Baltimore County, Maryland.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” We encourage you to review this page periodically to stay informed.
13. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
Serve Xpert
210 W. Pennsylvania Ave, Suite 100 Towson, MD 21204
Phone: (888) 338-0519
Email: support@servexpertpro.com
Website: www.ServeXpertPro.com