A supply line leak in an office or retail suite
Tell us where the water started and whether it reached adjacent tenants, corridor flooring, or the ceiling below. Identify who can authorize entry to each space.
Serve Xpert
Fairfax County Water Damage Restoration
Request water extraction and drying for a business, condominium, or home in Fairfax County. For a commercial loss in Tysons, Reston, or nearby, tell us which suites are affected and how the crew can reach them.
Service area
Do we cover your ZIP?
Check your property’s location before requesting service.
Local coverage in Fairfax County
Communities in our service area include McLean, Tysons, Reston, Herndon, Vienna, Annandale, Springfield, Chantilly, Centreville, Oakton, and Burke. We review the property address, access, and urgency to confirm availability.
Explore all Fairfax County services · See our full water damage restoration service
When we can help
Water damage after a sprinkler discharge
Share when the system discharged, which floors were affected, and whether the building’s contractor has addressed the source. Water may travel through penetrations or along ceiling assemblies.
Water entering a loading area or lower level
Describe where runoff entered and whether the route is still obstructed. For equipment delivery, share usable doors, loading access, and any building restrictions.
Wet materials in a home or condo
Let us know whether water reached finished walls, flooring, or built-in cabinets. If there is a building maintenance contact, include their information with the request.
What to expect
Review the affected spaces with the property contact
We check accessible materials and identify how the water traveled. The building contact can confirm who has access to neighboring suites, service rooms, and other affected areas.Set up extraction and drying around access needs
We plan water removal, affected material handling, and drying equipment based on site conditions. Discuss occupied areas and building access so the work can be coordinated with your operations.Monitor materials and provide work records
We document the mitigation and drying checks. Use those records when coordinating repairs and turnover with the appropriate contractor or building team.
Prepare a service request for a commercial water loss
Have the street address, suite numbers, building contact, and access hours ready. Identify critical rooms or tenant spaces that the crew must coordinate around. Share the time the leak started, source repair status, and the first areas where water was found.
For a suspected public drainage or sanitary sewer issue, Fairfax County’s stormwater FAQ explains how to identify the appropriate reporting contact. Let us know whether a report has been made or a utility is still working on the issue.
Frequently asked questions
Can you help when water has moved between commercial suites?
Yes. Share the affected suite numbers and the person who can arrange access. We can assess and scope accessible areas once the required permissions are in place.
Can the rest of the property stay open during drying?
That depends on the water source, the affected spaces, and the controls required. We can review how occupants use the site before confirming the work area and access plan.
Can I request water damage cleanup for a home in Fairfax County?
Yes. Share the property address, ZIP, and affected areas. We serve homeowners as well as businesses and property managers in our listed Fairfax County communities.
Restoration Resource Center
Helpful Guides
Learn more about assessing damage, planning cleanup, and what to share when you request service.
How Professional Structural Drying Works
See how extraction, moisture mapping, controlled drying, and follow-up measurements work together after water damage.
Water Damage From Fire Suppression
Find out why firefighting water can soak hidden building layers and how crews coordinate fire residue cleanup and drying.
Property Damage Photo & Records Checklist
Know which photos, dates, receipts, and project records to keep after property damage, and how to organize them by room and stage of work.
Request water damage restoration in Fairfax County
Share the property address, the affected areas, and what has happened so far. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.