

- Extraction
- Moisture
- Drying
Serve Xpert
Get help with water, mold, fire, or storm damage at a York County property. For a wet basement, tell us whether water appeared during rain, a power outage, or a plumbing problem.
Service area
Check your property’s location before requesting service.

Communities in our service area include York, Hanover, Red Lion, Shrewsbury, Dillsburg, Dover, Spring Grove, and Stewartstown. We work with homeowners, businesses, and property managers.
We schedule based on the property location, type of damage, site access, and crew availability. Share what is happening now so we can discuss the next step.
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For active property damage, call and share the ZIP, the type of damage, and whether the source has been stopped. For a non-urgent assessment, send the property address, a description of the affected rooms, and photos if available.
We’ll review your request and confirm the next step based on the site conditions and our schedule.
If a basement flooded around a sump pit, note when the water appeared and whether the pump had power. Share which finished rooms, storage areas, and stair landings were reached. Tell us about carpeting, floating floors, or finished walls that may hide moisture.
Include the location of any separate basement entrance. If the water came through a floor drain or from outdoors, report the source so the cleanup team can plan around potential contamination.
Tell us when the pump stopped or overflowed, whether the water level is changing, and which materials were affected. Let us know if an electrician or plumber has already been involved.
Yes. The assessment can check nearby floor edges, wall bases, and accessible materials where moisture may have migrated.
Restoration Resource Center
Learn more about assessing damage, planning cleanup, and what to share when you request service.
Learn what the four water damage classes tell a restoration crew about evaporation, affected materials, and specialty drying.
See how extraction, moisture mapping, controlled drying, and follow-up measurements work together after water damage.
Compare how water enters from a plumbing leak, sewer backup, or outdoor flooding, and see why the source changes cleanup decisions.
Share what happened and where. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.