

- Extraction
- Moisture
- Drying
Serve Xpert
Check service availability in Kent County for water, mold, fire, or storm damage. If the property was vacant when the damage occurred, share when it was last checked.
Service area
Check your property’s location before requesting service.

Communities in our service area include Chestertown, Rock Hall, Galena, Betterton, and Millington. We work with homeowners, businesses, and property managers.
We review requests for this area based on the property address, urgency, travel, access, and crew availability. Share the exact location so we can confirm whether we can schedule the work.
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For active property damage, call and share the ZIP, the type of damage, and whether the source has been stopped. For a non-urgent assessment, send the property address, a description of the affected rooms, and photos if available.
We’ll review your request and confirm the next step based on the site conditions and our schedule.
Share the date you first found the damage and the last date the property was known to be dry, if available. Tell us whether utilities were on, whether the source has been stopped, and whether flooring or contents were affected. That information helps plan what to assess.
If you are away from the property, identify a local representative who can meet the crew or coordinate authorized access. Use the full Maryland property address when requesting a coverage check.
Share the dates you do know, including the last inspection and when the damage was discovered. The assessment will use the observed conditions and material readings to help plan work.
Include the representative’s name, contact details, and authority to provide access when you request service. We’ll confirm who can approve the work.
Restoration Resource Center
Learn more about assessing damage, planning cleanup, and what to share when you request service.
Understand the EPA’s rapid drying guidance, why hidden moisture matters, and when water mitigation and mold remediation differ.
Learn how a restoration team inventories, separates, cleans, dries, stores, and returns belongings affected by property damage.
Prepare for a restoration visit. Learn what the crew checks, what measurements can show, and how findings become a proposed scope of work.
Share what happened and where. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.