Water from a unit above
Water can enter a ceiling at a plumbing opening and show up away from the leak. Give us the unit numbers, the floor where water first appeared, and the building contact who can arrange access.
Serve Xpert
Baltimore County Water Damage Restoration
Request water extraction and drying in Towson and across Baltimore County. If a leak affected a ceiling, finished floor, or more than one unit, tell us where it started and who can provide access.
Service area
Do we cover your ZIP?
Check your property’s location before requesting service.
Local coverage in Baltimore County
Communities in our service area include Towson, Catonsville, Dundalk, Parkville, White Marsh, Owings Mills, Hunt Valley, Pikesville, Essex, Reisterstown, and Cockeysville. We review the property address, access, and urgency to confirm availability.
Explore all Baltimore County services · See our full water damage restoration service
When we can help
Wet flooring and wall bases
Surface water may be gone while padding, subflooring, or the bottom edge of drywall is still wet. Share the floor covering and whether it continues into adjoining rooms.
Appliance and supply line leaks
A dishwasher, washer, or supply line can release water into the space behind cabinets or below the floor. Let us know which fixture was involved and whether its supply has been shut off.
Basement water or a drain backup
Tell us whether water appeared at a drain, a foundation opening, or a pipe. If a public sewer issue is suspected, share any report number and the utility’s response.
What to expect
Trace the affected rooms
We review the incident and check accessible materials for moisture. In a shared building, a manager can help arrange access to adjacent units and utility areas.Extract water and set up drying
We plan extraction, affected material removal where needed, and placement of drying equipment based on the water source, wet materials, and available access.Check progress and document the work
We monitor the materials during drying and document the work performed. Use those records to plan permanent repairs with the appropriate trade.
Plan access for a Towson condo or apartment water loss
Give the building manager the unit numbers, the time the leak was found, and photos taken from a safe area. Ask who can authorize access to affected units and shared spaces. One building contact helps coordinate equipment delivery, drying checks, and any needed entry.
If you suspect a public sewer problem, use Baltimore County’s utility information to identify the reporting contact. Tell Serve Xpert whether water is still coming in and who is handling the source.
Frequently asked questions
Can you check the unit below a plumbing leak?
We can check accessible areas in each affected unit when the owner or building manager arranges access and authorizes the work.
Can you assess a floor after the visible water is gone?
Yes. Tell us when the water was removed and what was wet. Moisture checks help determine whether accessible layers or adjoining materials still need attention.
Can I request water damage service in Catonsville or Dundalk?
Yes. Both communities are part of our Baltimore County service area. Share the property ZIP and exact address so we can confirm availability.
Restoration Resource Center
Helpful Guides
Learn more about assessing damage, planning cleanup, and what to share when you request service.
How Professional Structural Drying Works
See how extraction, moisture mapping, controlled drying, and follow-up measurements work together after water damage.
Hidden Water Damage & Moisture Migration
Learn how water moves under floors and behind walls, which clues warrant a closer look, and how a crew checks for concealed moisture.
Property Damage Photo & Records Checklist
Know which photos, dates, receipts, and project records to keep after property damage, and how to organize them by room and stage of work.
Request water damage restoration in Baltimore County
Share the property address, the affected areas, and what has happened so far. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.