

- Extraction
- Moisture
- Drying
Serve Xpert
Request an availability check for an Arlington County condo, apartment, office, or home. If damage crossed between floors or suites, include the contact coordinating access.
Service area
Check your property’s location before requesting service.

Communities in our service area include Arlington, Rosslyn, Crystal City, Ballston, Clarendon, Courthouse, Pentagon City, and Shirlington. We work with homeowners, businesses, and property managers.
We review requests for this area based on the property address, urgency, travel, access, and crew availability. Share the exact location so we can confirm whether we can schedule the work.
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For active property damage, call and share the ZIP, the type of damage, and whether the source has been stopped. For a non-urgent assessment, send the property address, a description of the affected rooms, and photos if available.
We’ll review your request and confirm the next step based on the site conditions and our schedule.
If water came from a unit above or a shared mechanical system, note which ceilings, wall bases, corridors, and rooms show damage. Share when building staff stopped the source and which units they have already been able to check.
Tell us where equipment can be unloaded, whether a service elevator needs to be reserved, and who can approve entry. If building management needs paperwork before work begins, mention it when requesting service.
Include the floors and unit numbers involved, where the damage was first seen, and who at the property can coordinate access. We’ll use those details when reviewing availability.
Share the occupied areas, the building’s work-hour restrictions, and the contact who manages access. We’ll discuss the affected spaces and whether the work can be scheduled.
Restoration Resource Center
Learn more about assessing damage, planning cleanup, and what to share when you request service.
Learn how water moves under floors and behind walls, which clues warrant a closer look, and how a crew checks for concealed moisture.
Find out why firefighting water can soak hidden building layers and how crews coordinate fire residue cleanup and drying.
Know which photos, dates, receipts, and project records to keep after property damage, and how to organize them by room and stage of work.
Share what happened and where. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.