Sewer backup through a floor drain
Let us know where water surfaced and which materials it touched. If a utility or plumber has already responded, tell us what they found and whether the flow has stopped.
Serve Xpert
New Castle County Water Damage Restoration
Request water damage cleanup in Wilmington, Newark, and across New Castle County. Tell us if water came through a fixture, a drain, or an exterior opening so we can plan the cleanup around the source.
Service area
Do we cover your ZIP?
Check your property’s location before requesting service.
Local coverage in New Castle County
Communities in our service area include Wilmington, Newark, New Castle, Middletown, Bear, Glasgow, Hockessin, Claymont, Elsmere, and Pike Creek. We review the property address, access, and urgency to confirm availability.
Explore all New Castle County services · See our full water damage restoration service
When we can help
Water at a foundation or basement door
After heavy rain, check where you first saw water from a safe area. The entry point and any debris help distinguish water that came from outdoors from a plumbing leak.
A leak around a water heater or washer
Report the appliance location and the floor covering. Water can spread to adjacent storage or behind wall bases even when it appears contained around the appliance.
Water damage in an occupied business
Tell us which areas are open, whether the public uses the affected route, and who can provide access. Equipment placement can account for entrances and working areas.
What to expect
Review the source and separate affected areas
We determine which areas and materials need assessment and what protection or access controls the cleanup requires.Extract, clean, and dry
The scope can include removing standing water, cleaning affected surfaces, removing materials that cannot be kept, and setting up equipment for drying.Track moisture and share records
We check drying progress and document the work. Your plumber, utility, or repair contractor can address any remaining issue with the source or the building.
Find the right utility contact before cleanup
New Castle County Public Works lists separate contacts for sewer emergencies and non-emergency drainage concerns. If the property uses a different utility or a private system, use the provider responsible for that address. Keep the report number and any instructions you receive.
Share whether the source is stopped and what surfaces water reached. These details help us plan a cleanup for the actual conditions in the property.
Frequently asked questions
Who should I call about a possible public sewer backup?
Use the wastewater contact for the property’s sewer provider. If the property is on the New Castle County system, use the Public Works contact linked on this page. Call Serve Xpert for cleanup of the affected space.
Can you help after a plumber repairs the leak?
Yes. Tell us when the water stopped, which rooms were affected, and whether any extraction or drying has already been done.
Do you take water damage requests in Newark and Middletown?
Yes. Both are in our New Castle County service area. Enter the property ZIP and provide the exact address to confirm scheduling.
Restoration Resource Center
Helpful Guides
Learn more about assessing damage, planning cleanup, and what to share when you request service.
Sewage Backup & Category 3 Water Cleanup
Know what to avoid after a sewage backup, how contamination spreads beyond the visible water line, and what professional cleanup evaluates.
How Professional Structural Drying Works
See how extraction, moisture mapping, controlled drying, and follow-up measurements work together after water damage.
Floodwater, Plumbing Leaks & Sewer Backups
Compare how water enters from a plumbing leak, sewer backup, or outdoor flooding, and see why the source changes cleanup decisions.
Request water damage restoration in New Castle County
Share the property address, the affected areas, and what has happened so far. For an active emergency, call (888) 338-0519.
For assistance with this request, call (888) 338-0519.