210 W Pennsylvania Ave Suite 100 E
Call Today - 24/7 Emergency Services

Frequently Asked Questions
Clear, detailed answers to the most common questions about restoration, remediation, safety procedures, documentation, and service expectations across our multi-state service area.
Frequently Asked Questions
We specialize in restoration and environmental remediation, including:
Water damage restoration
Fire and smoke damage cleanup
Mold remediation
Biohazard cleanup
Storm damage restoration
Specialty environmental cleaning
We do not provide mold testing, air testing, reconstruction, or put-back services.
Yes. Serve Xpert provides 24/7 emergency restoration response for water damage, fire damage, biohazards, mold-related emergencies, and storm events.
Yes. We work with homeowners, tenants, property managers, landlords, commercial buildings, retail, industrial facilities, and government spaces.
Serve Xpert covers more than 700 ZIP Codes across four states.
Maryland (Primary Service Area)
Baltimore County, Harford County, Cecil County, Bel Air, Towson, Aberdeen, Elkton, and surrounding communities.
Pennsylvania
York County, Lancaster County, Chester County, Delaware County.
Delaware
Wilmington, Newark, New Castle County.
Virginia
Northern Virginia communities.
Yes. We have technicians positioned throughout MD, PA, DE, and VA, allowing us to respond efficiently across the Mid-Atlantic region.
Arrival times depend on location, but emergencies are prioritized immediately.
Our broad coverage area and distributed technicians allow us to respond quickly.
Your Lead Specialist will:
Inspect all affected areas
Identify moisture, contamination, or hazards
Explain the scope of work
Provide findings through photos, readings, and notes
Give clear recommendations and next steps
Yes. All work is performed using IICRC-aligned restoration and remediation procedures, including water, fire, microbial, and biohazard standards.
It depends on:
The severity of contamination
Air quality
Containment requirements
Safety risks
Your Lead Specialist will guide you based on real-time conditions.
No. Serve Xpert does not perform testing of any kind.
We strictly handle remediation and restoration.
If testing is required, we recommend hiring a neutral third-party testing company.
No. We specialize in the restoration phase — stabilizing the environment, removing contamination, and preparing the structure for repair.
We can guide you on what to expect during the reconstruction phase.
Yes. All restoration and remediation assessments are free.
Yes. Serve Xpert partners with Wisetack to offer flexible monthly payment plans.
Benefits include:
Soft credit inquiry (no impact on your credit score)
Fast prequalification
No hidden fees
No prepayment penalties
Multiple payment terms, including 0% APR options
Pricing depends on:
Affected square footage
Moisture or contamination severity
Required equipment
Environmental controls
Safety measures
Material removal (if necessary)
Duration of onsite work
All estimates are clear, structured, and explained before any work begins.
24/7 availability for emergencies
Coverage of 700+ ZIP Codes across 4 states
IICRC-aligned procedures and structured workflows
Measurement-based, data-driven decision making
Documentation for every stage of the project
Transparent communication
No upselling, no reconstruction, no testing — we focus exclusively on restoration
Strong customer satisfaction and reputation for quality
Restoration services include a 7-day workmanship warranty, and many projects achieve a near 100% customer satisfaction rate based on documented outcomes and feedback.
You can contact us through: Phone: (888) 338-0519 Email: support@servexpertpro.com Web: servexpertpro.com/contact-us
Contact Serve Xpert
For restoration services, assessments, or scheduling:
Address
210 W Pennsylvania Ave suite 100, Towson, MD 21204, USA
Phone Call

